Experience•
Born without a street
Hospitality inherited foot traffic. Six months into the industry, I'm learning what customer data can reveal without changing the welcome at the table.
Experience articles
Stories from online communities and software projects, including the assumptions I got wrong.
Experience•
What a strange correlation can and can't tell you
We used odd correlations to help moderators choose which threads to read. Years later, I found a pattern in financial data that we decided to leave alone.
Experience•
Using punctuation to prioritize the moderation queue
About 15 years ago, tiny details such as punctuation helped us decide which conversations needed a moderator's attention first.
Experience•
You don't know it until you've done it
My wife understood the idea in her computer science class, but she couldn't make it work. I remembered how often books had given me the same false confidence.