Experience•
Born without a street
Hospitality inherited foot traffic. Six months into the industry, I'm learning what customer data can reveal without changing the welcome at the table.
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Essays, observations, and field notes from Nicklas K. Frank.
Experience•
What a strange correlation can and can't tell you
A pile of moderation reports taught me that finding a useful correlation is only the beginning. You still have to decide whether to use it.
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The punctuation told us which threads would explode
About 15 years ago, tiny details such as punctuation helped us decide which conversations needed a moderator's attention first.
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You don't know it until you've done it
My wife understood the idea in her computer science class, but she couldn't make it work. I remembered how often books had given me the same false confidence.
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